E-mail Etiquette Training, Pune

Vinsys IT Services is conducting E-mail Etiquette Training in Pune on 25th April 2014.

Expert trainer, real-life scenarios, interactive sessions, in-class activities and participants handbook for ready reference.

Please e-mail enquiry {at} vinsys {dot} in or call +91 – 9011059307 / +91 – 9881151023 to enroll for this E-mail Etiquette Training in Pune on 25th April 2014 or Book Your Seat Now!

About The Course:

• We need an e-mail, but our ability to organize that information is as important as getting it in the first place.
• ‘Where is that file..?’ is normally now heard from someone peering into their E-Mail inbox rather than a filing cabinet. Also as you write that e-mail, will it soon be shared with your Boss or your Customers or allied readers, thus important to be careful with the choice of words.
• e-Mail is a tremendously powerful tool which used effectively underpins all that is important in communication. It has crept into our lives and now dominates our work.
• This course will also provide you with tips for plain English communications that will enhance your message.

Target Audience:

• This session is for all those people in an organisation who understand the importance of communication and the value of time.

Duration: 10am to 2pm (4-hours)

Learning objectives:

By the end of the program participants will be able to:

• Employ effective email structure for crafting crisp and effective e-mails
• Enhance the ability to get that tricky information
• Empower oneself to be able to decide to speak and / or to write
• Art of establishing conversations and cracking that deal
• Power of a dialogue as compared to an e-mail
• Write response oriented e-mails

Course Outline:

• The Framework – state my path!
  • Fields required
  • Subject lines – Make it Safe!
  • Body – How to stay focused on what you really want?
    • Salutations
    • Message content – Putting it all together!
    • Closings – Move to Actions!
    • Signature file
• Power of a Dialogue- Mastering the Critical Conversations!
  • When to talk and when to eMail
  • How to Stay in Dialogue When You are Angry, Scared, or Hurt
• Minding the Details
  • Capitalization
  • Punctuation
    • Exclamation marks
    • Ellipses and dashes
    • Aggressive punctuation
  • Spelling
  • Abbreviations & emoticons
  • Responding to careless e-mailers
• Being Organised Matters
  • Getting to the point – How to Write Persuasively, Not Abrasively
  • Paragraph length
  • Order of ideas
  • Development
  • Bulleting
• Editing Your e-Mail Message
  • Sentence structure -
    • Sentence variety
    • Comma splice
    • Passive voice
  • Word choice – Cherry Pick your words!
    • Vague language
    • Wordiness & being ornate
    • Too few words
    • Trite language
  • Editing techniques
    • Proofreading
    • Spell check
    • Editing partners
    • Breaks
• Other Rubrics
  • Relationship management
  • Automatic replies
  • Copying
  • Blind copying
  • Forwarding
    • When not to forward?
    • Making messages forwardable
  • Managing e-Mail dialogues
  • Attachments
  • Handheld devices
  • e-Mail templates
  • Urgent email
  • Read receipts
  • Managing e-Mail volume
  • Reader’s responsibilities

Please email enquiry {at} vinsys {dot} in for more information on our “E-mail Etiquette Training” in Pune scheduled on 25th April 2014.