Effective Communication Skills 23 March 2017

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. 

 This workshop develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact.  This workshop helps people communicate effectively, appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of their life. Learn to understand how you communicate, how others communicate and adjust to meet their needs.

 Takeaways: 

The participants will be able to – 
·         Recognise the importance of effective communication in various situations. 
·         Identify listening as an active, constructive process and effectively practice active listening 
·         Discuss the importance of communication 
·         Review the basics of adult communication 
·         Analyze the non-verbal component of communication 
·         Assimilate the importance of listening 
·         Illustrate the significance of being assertive 
·         Explore the necessity of being open to others’ ethnicity 
·         Use positive statements to lead people towards positive actions. 

Session Plan

 9.30 am to 5.45 pm. 

 9.30 am to 10.30am

 Understanding benefits of Effective Communication

• Expectation settings
• Introduction to Communication
• Benefits of communication 

10.30 am to 10.45 am -Tea / Coffee Break 

10.45 am to 12 noon-

• Types of communication
• The Communication process
• Characteristics of Good Communication
• Clear, convincing and positive communicator

12 noon to 1.15 pm

• Listening
• Active listening
• Passive listening

1.15 pm to 2.00 pm – Lunch Break 

2.00 pm to 3.45 pm

• Differentiate between “fact” and “opinion”
• Body Language and voice modulation

3.45 pm to 4 pm- Tea / Coffee Break 

4 pm to 5 pm-

• Praise and appreciation
• Open and close end questions

5 pm to 5.45 pm- Qs & As & closing

Who will benefit?  
Working professionals in any sector. Aspiring Youngsters, Managers and Professionals. 
After all, improved communications lead to better working environment and hence are a direct link to better productivity.

IITD Expert Faculty

Highly experienced faculty from Indian Institute of Training & Development will conduct this training. The training sessions will provide participants an opportunity to discuss specific issues with the expert faculty.

Medium: English, Hindi

Fees include participation, course material (Hard copies), Breakfast, Lunch and tea / coffee.