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Today’s work force consists of people from all over the world, with many different cultures and ways to communicate. What might seem Ok in one culture might be highly offensive, or even frightening in another. We need to find the balance between honest and sometimes critical communication with the recognition that what we mean mildly might be received as extremely harsh.
This problem is compounded by the conflicting values of constructive criticism and micro-aggression — needing safe places. Some people have been raised as “hot house flowers” unaccustomed to criticism from parents or teachers. Yet, the leadership and management today is being taught the importance of encouraging critical and often divergent points of view.
In this webinar we will share examples of how these differences manifest themselves and offer suggestions for how managers can find a balance. Tips for recognizing when they are dealing with people who are reacting personally and suggestions for modulating their tone, body language and even the words they select will enhance
WHY SHOULD YOU ATTEND
After attending this webinar you will be able to:
While dealing with sensitive employees you need to take their concerns and sensitivities seriously and learn how to communicate with them in non-threatening ways. People from different cultures/backgrounds respond differently to the same words. Tone of voice and body language are also crucially important. You will learn how to manage highly emotional employees and the techniques for understanding emotions and speaking responsively.
WHO WILL BENEFIT
This workshop is appropriate for all levels of leadership and management in an organization of any size.