This Ticket Includes refreshment & Course materials.
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Providing customer service excellence is what will keep your customers coming back.
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
How You Will Benefit
What You Will Cover
The Benefits of Excellent Service
Professionalism under Pressure
Internal Customer Service
Managing Customer Expectations
Managing Customer Expectations by Personality Style
Personalized Listening Skills
Vocabulary, Telephone, and E-mail
Dealing with Difficult Customers