Book Online Tickets for Customer Service, Mumbai. “You will never change your life until you do something daily. Success is found in your daily routine.” - John C. Maxwell
Today it\\\'s crucial that all staff members are able to engage with clients using a variety of impulse skills depe

Customer Service


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About The Event

“You will never change your life until you do something daily. Success is found in your daily routine.” - John C. Maxwell

Today it's crucial that all staff members are able to engage with clients using a variety of impulse skills depending on the customer’s needs. While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Your staff will appreciate attending this fully interactive course and will learn vital new techniques and share experiences with people in similar roles from other companies.


Learning objectives of this workshop includes:


  • Demonstrate a customer service approach
  • Understand how people response to your behaviour, identify some coping strategies, and discuss the difficult person they find most trying
  • Key problem solving techniques to turn unhappy customers around and display skill and confidence for solving customer problems
  • Understand and use telephone techniques and key communication skills including empathy, body language, asking questions, and listening
  • Understand the way to deal with difficult customers, conflicts with customers and stress using key techniques
  • Identify the critical areas that customers have expectations for
  • Providing customer service by making selections


Duration: two days



Speaker / trainer Info:


Ashish Patel is the founder and lead trainer at Reinforce Insights. The purpose of the Reinforce Insights is to provide training solutions to corporate executives and individuals.

His highest qualification is MBA from Australian Catholic University in Sydney. After a long tenure of 6 years in Australia's largest retail organization as a Customer Service Leader, he developed keen interest in sharing his experience and knowledge which he gained in the areas of Customer Care. He accumulated solid hands-on experience in face-to-face and online interactions with potentially all the international customers. His strong desire in “helping companies do better” compelled him to find his calling into corporate training industry to improve people's work life and help them grow faster at the workplace.

Being a part of global, dynamic and ever-evolving city of Sydney, he has understood the fast-moving world of business. He has exposure into the diverse business environment and organization culture, interact with business leaders and thinkers, and make deep and lasting connections with people from all over the world.

With a strong aspiration to provide corporate solutions to working people and organizations, he invented ‘Reinforce Insights' to tailor their needs and objectives in India.


What Topics are covered?

  • What is customer service? Who are your customers?
  • Meeting expectations
  • Setting goals
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Dealing with challenges assertively
  • Dealing with stress
  • The first critical element: A customer service focus
  • The second critical element: Defined in your organization
  • The third critical element: Given life by employees
  • The fourth critical element: Be a problem solver
  • The fifth critical element: Measure it
  • The sixth critical element: Reinforce it




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Terms & Conditions

The fees charged doesn't include the food and beverages. However, there will be fresh water and training materials provided with no extra charges.

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