Book Online Tickets for Customer Interests - Identifying, Meetin, Fremont.  Overview:
This webinar is designed to build the foundations of exceptional customer service for anyone that deals directly with customers.
Whether you deal with customers face-to- face or over the phone this webinar will help you maintain high-

Customer Interests - Identifying, Meeting and Exceeding Them

 

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About The Event

 Overview:

This webinar is designed to build the foundations of exceptional customer service for anyone that deals directly with customers.

Whether you deal with customers face-to- face or over the phone this webinar will help you maintain high-levels of customer satisfaction while minimizing conflict. 

Why should you Attend:

  • Struggling with Meeting Customer Needs
  • Want to Understand what Customers Truly or Want or need in an Interaction with you


Areas Covered in the Session:

  • What customers really want & really detest in a service transaction (based on experience and latest research)
  • Interest based approach to communication & service
  • Reframe the service "forbidden" phrases
  • The core skills of empathy, acknowledgement and playback
  • The do's and don'ts of customer emails


Who Will Benefit:

  • Anyone who Deals with Customers
 
Instructor:

Tony White is often referred to as the "people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills. "Energizing, practical, and relevant," describes his style of presentation. He has facilitated training workshops, delivered keynote addresses & facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years. 

Tony is the author of "Make It Happen - A Practical Handbook for Team Leaders, Project Managers and Facilitators to Build, Facilitate and Repair High Performance Teams. 

Tony is unique as he immerses himself in TODAY's organizations, either through ownership or contract opportunities to experience what he facilitates. Over the past twenty-five years, he was a part-owner and director of a private label food manufacturing company, a partner in an international training company, a change management specialist in a global enterprise, a community college outreach partner, as well as an in-house instructional designer with a high-profile government office. All these experiences bring an added level of credibility to what he speaks about, as he currently negotiates on a daily basis. 

In addition to his Master of Arts (MA) in Management and Adult Education diploma, he is a Certified Sales Trainer, Certified Personality Dimensions™ Facilitator, DISC Trained, Adler Trained Coach (ADC), PROSCI™ ADKAR Change Management Trained and a Certified Training Practitioner (CTP).