Customer Delight Workshop by Marg Bangalore

Customer Delight Workshop by Marg Bangalore


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About The Event


Participant Profile:


Customer Facing Employees – Individual Contributors (First Level).
Eg Front office, Customer service representative, Client servicing professionals, Field sales executives, Customer care coordinators, Guest relations officers / executives, After sales service executives etc.


Learning objectives:


The participants will be able to:


  • Create a difference in customer servicing – how to get the WOW Factor to have a delighted customer;
  • Understand how to communicate with clients and customers/visitors/vendors as a brand ambassador of your organisation
  • Understand (listen, comprehend and give solutions) what the client or customer wants
  • Confidently handle any given situation (Think on your feet)


Additional takeaways:


At the completion of the workshops, all participants will receive:


  • Certificate of completion
  • A comprehensive Handout of workshop topics
  • A 30-day interaction window with Marg for any questions / queries and clarifications on the subject



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