Crown The Customer

Crown The Customer

 

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About The Event

 

 

Crown the Customer

 


Overview
It is often heard that customer is the king. But do we really believe this? Do we serve the customer as if he really is a king? Do we create a feeling of royalty in the minds of our customers? Do we want them coming back for more? CROWN THE CUSTOMER is the answer. This workshop is aimed at creating a service which will help in enabling you to retain your clients and customers for long.

 


 

Who should attend?
* Customer service managers
* Relationship Managers
* Business Development Managers
* Sales Managers
* Client Serving Managers
* Individuals/Professionals dealing with customers over the phone, mail and face to face
 


 

The key objectives
* Assess present levels of customer delight
* Mapping customer expectations
* Comprehend the key principles of creating customer delight
* Busting customer satisfaction myths
* Listing customer behaviour in various situations
* Responding to these behaviours in a manner that makes the customer delighted
* Dealing with tough situations
* Make a personal action plan for improving skills that lead to customer delight

 


 

Methodology
The programme is based on Interactive learning driven by participants’ pace.

Pedagogy includes games, debates and role plays.

Venue Map