Overview It is often heard that customer is the king. But do we really believe this? Do we serve the customer as if he really is a king? Do we create a feeling of royalty in the minds of our customers? Do we want them coming back for more? CROWN THE CUSTOMER is the answer. This workshop is aimed at creating a service which will help in enabling you to retain your clients and customers for long.
Who should attend? * Customer service managers * Relationship Managers * Business Development Managers * Sales Managers * Client Serving Managers * Individuals/Professionals dealing with customers over the phone, mail and face to face
The key objectives * Assess present levels of customer delight * Mapping customer expectations * Comprehend the key principles of creating customer delight * Busting customer satisfaction myths * Listing customer behaviour in various situations * Responding to these behaviours in a manner that makes the customer delighted * Dealing with tough situations * Make a personal action plan for improving skills that lead to customer delight
Methodology The programme is based on Interactive learning driven by participants’ pace. Pedagogy includes games, debates and role plays.