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A ‘Strategy of Pre-eminence’ and understanding what ‘Moments of Truth” are, gets this session underway. When you learn the actual $ dollar value of one of your customers, gained or lost, you may start looking at training in customer service in a better light.
We will look at three key customer complaint and resolution questions everyone needs to know:
WHY SHOULD YOU ATTEND
When you consistently satisfy your customers’ expectations, you will create lifetime loyalty. Do you know what their expectations are? This webinar answers that for you, and then you will develop your own list to train toward. As one of my examples will demonstrate that comes from a very well-known international retail company under Raving Fans: “Your First Chance May Be Your Last Chance”
Bonus: Learn the best questions to ask anyone anytime
“Look at what you want to be, not what you are going to do.”
The webinar discusses:
There is a special section of bonus resources that if implemented by you, will guarantee to increase loyalty to you as manager, employee retention to your organization due to the attention to the attributes and soft skills that matter the most to anyone, and provide fully engaged, accountable, organized and efficient employees.
The leadership skills of everyone will go up!
Who needs more customers?
Everyone! What it takes is for all your staff to be fully committed to providing exceptional, un-compromised customer service, maintaining loyalty through measurable customer satisfaction, and continually improving the service level. The webinar discusses how leaders motivate employees and how to create raving fans for your business.
WHO WILL BENEFIT