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Balanced Scorecard Certification Workshop @ Chennai


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About The Event

Balanced Scorecard Certification - Public / Open Training


eXample Consulting Group's "Strategy and Analytics" Public programs benefit professionals who wish to acquire competencies in "Strategic Thinking and Action", create and implement customer and business centric performance measurement and management programs leveraging world class frameworks namely Strategic Management, Net Promoter Score (NPS), Balanced Scorecard (BSC) and Predictive Business and Data Analytic models. 


Course Outline



  • Balanced scorecard concept and origin
  • Introduction to performance management and measurement
  • Definitions
  • BSC – Purpose, Drivers and Differentiators
  • Sample BSC performance measures


Balanced Scorecard Design

  • Develop Strategic Themes and Strategic Results
  • Develop Strategic Objectives and strategic success drivers
  • Strategy mapping
  • Derive Strategic Performance Measures, Targets, and Thresholds
  • Develop Strategic Initiatives
  • Define Criteria for Selecting Initiatives


Balanced Scorecard Implementation

  • Implementation issues
  • Aligning strategy and processes throughout the organization
  • Collect, verify and validate performance data
  • Software options for managing performance information
  • Developing the communication plan
  • Cascading the scorecard
  • Employee motivation
  • Linking strategy to resource decisions


Enterprise Performance Management Integration

  • Integration with EMS
  • Best practices
  • Linking performance to rewards
  • Scorecard roll out, training and change management
  • Conclusion


Balanced Scorecard Participation and Course Completion Certificate
Earn 15 PDUs / 1.5 CEUs

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