Assertiveness Skills

 In today’s high-stress business environment, the ability to communicate clearly and effectively is vital to personal success, as well as the success of the entire team or organization. Yet, effective communication is often hindered by an inability to say how we really feel and ask for what we really want in a definitive, effective way.

 Not only do many people lack the skills to be assertive, too many people have a basic misconception regarding what constitutes assertiveness in the first place. This workshop is a highly interactive, practice driven program that will empower your team members to become truly assertive

How You Will Benefit

 Gain the essentials of assertiveness

• Practice assertive behaviors through verbal, vocal and visual techniques
• Address assertiveness issues in both your personal life and business life
• Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
• Apply your newly learned assertiveness skills to relevant on-the-job situations

Course Outline:

 Learning Objectives

 Describe Behaviors That Distinguish Assertive, Passive, and Aggressive Behavioral Styles

• Assess Personal Areas of Strength and Areas for Growth Related to Assertiveness
• Demonstrate Assertive Behavior Using a Variety of Verbal and Visual Techniques
• Recognize Appropriate Opportunities for Assertive Behavior Related to Conflict Management and Business Etiquette in the Workplace

Assertiveness Fundamentals

 Assess Personal Areas for Improvement Related to Assertiveness

• Define Assertiveness
• Identify Characteristics and Behaviors Associated with Assertive Individuals
• Distinguish Among the Three Behavioral Styles: Passive, Assertive, Aggressive

Personal Influences on Assertiveness

• Describe Your Personal Strengths to Improve Self-Concept and Confidence
• Recognize the Role and Pattern of Lifelong Influences on Being Assertive
• Identify Techniques to Improve Self-Esteem
• Develop an Assertive Bill of Rights

Communication—Skills, Challenges, and Tools

 Identify Verbal, Vocal, and Visual Elements of Assertive Communication

• Use Appropriate Assertive Language and Techniques in a Variety of Written and Verbal Situations

Conflict Management

 Assess Your Current Comfort Level By Saying “No” to Others

• Identify Techniques for Interacting with Common Difficult Employee Types
• Practice Strategies for Saying “No”
• State Techniques to Overcome Reluctance When Initiating Requests

Appropriate Assertiveness in Workplace Situations

 State Assertive Responses to Challenging Situations Associated with Attending Meetings

• Develop Assertive Language for Receiving and Requesting Feedback from Others

Achieving a Healthy Balance—Personally and Professionally

 Identify Strategies for Action to Help Achieve a Balanced Life

• Develop an Assertive Approach to Two Current Challenging Situations
• Establish an Action Plan for Achieving Your Goals

Who Should Attend

Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.