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In today’s high-stress business environment, the ability to communicate clearly and effectively is vital to personal success, as well as the success of the entire team or organization. Yet, effective communication is often hindered by an inability to say how we really feel and ask for what we really want in a definitive, effective way.
Not only do many people lack the skills to be assertive, too many people have a basic misconception regarding what constitutes assertiveness in the first place. This workshop is a highly interactive, practice driven program that will empower your team members to become truly assertive
Course Outline:
Learning Objectives
Assertiveness Fundamentals
Personal Influences on Assertiveness
Communication—Skills, Challenges, and Tools
Conflict Management
Appropriate Assertiveness in Workplace Situations
Achieving a Healthy Balance—Personally and Professionally
Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.