Sale Date Ended
Greetings from CEMA ! ! !
I take this opportunity to share with you our upcoming exclusive 1 Day Workshop on THINK CUSTOMER FIRST scheduled in Mumbai for 23 June & NEGOTIATION SKILLS scheduled in Delhi for 24 June.
Further details of workshop along with Faculty & Registration form is given below the signature.
Introduction: Customer Service is the key to success in any business. Satisfied customers are the best source of advertising and future business. This seminar uses lectures, interactive discussions, group work, and case studies to cover the most important aspects of customer relations. It will help the participants to deal with customers in a professional, competent, and efficient manner.
Participants will learn the most effective strategies for the following:
Ø Staying calm and confident when pressure is on.
Ø Dealing or upset with angry internal and external customers.
Ø Focusing on fixing the problem- not placing the blame.
Ø Making empathic responses to customer concerns.
Ø Cumulative frustration and stress that are an inherent part of the support professionals job.
Topics to be covered
3. Job Stress
Who should attend?
People from Marketing , Sales ,Service and Hospitality sector etc
Corporate Events Management Associates
Satyam Tower, SF 266,
New Delhi - 110063
011 - 25253042
THINK CUSTOMER FIRST
23 JUNE, PENINSULA GRAND, MUMBAI