Customer Delight Workshop By Marg

Participant Profile:

Customer Facing Employees – Individual Contributors (First Level).
Eg Front office, Customer service representative, Client servicing professionals, Field sales executives, Customer care coordinators, Guest relations officers / executives, After sales service executives etc.

Learning objectives:
The participants will be able to:

Create a difference in customer servicing – how to get the WOW Factor to have a delighted customer;
Understand how to communicate with clients and customers/visitors/vendors as a brand ambassador of your organisation
Understand (listen, comprehend and give solutions) what the client or customer wants
Confidently handle any given situation (Think on your feet)

Additional takeaways:
At the completion of the workshops, all participants will receive:

Certificate of completion
A comprehensive Handout of workshop topics
A 30-day interaction window with Marg for any questions / queries and clarifications on the subject

Contact Details:
Margonline
Contact No: +91 8041764649 / +91 8041764568
Contact E-mail: [email protected]

Event URL:
http://www.margonline.com/marg-workshops/customer-delight-workshop/