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Customer Facing Employees – Individual Contributors (First Level).
Eg Front office, Customer service representative, Client servicing professionals, Field sales executives, Customer care coordinators, Guest relations officers / executives, After sales service executives etc.
The participants will be able to:
Create a difference in customer servicing – how to get the WOW Factor to have a delighted customer;
Understand how to communicate with clients and customers/visitors/vendors as a brand ambassador of your organisation
Understand (listen, comprehend and give solutions) what the client or customer wants
Confidently handle any given situation (Think on your feet)
At the completion of the workshops, all participants will receive:
Certificate of completion
A comprehensive Handout of workshop topics
A 30-day interaction window with Marg for any questions / queries and clarifications on the subject
Contact No: +91 8041764649 / +91 8041764568
Contact E-mail: [email protected]