Improving Performance of Financial Services via Balanced Scorecard  Mumbai

Improving Performance of Financial Services via Balanced Scorecard Mumbai


About The Event

Program Objective :

This two-day workshop provides delegates with a practical understanding of how to build and implement a Balanced Scorecard within a financial services institution. The Balanced Scorecard is used by a growing number of financial institutions around the world and is a strategy management framework that generally comprises one financial and three non-financial perspectives; each perspective includes strategic objectives and a corresponding set of strategic measures, targets and initiative.

Key Benefits :


Based on case study examples from leading financial institutions throughout the world, and proprietary research by the course leader, delegates will gain an in-depth understanding of the following:

1)Understand why the Balanced Scorecard is an ideal framework for managing strategy within financial institutions in today’s challenging economy.2)Know what The Balanced Scorecard does (what it is and what it isn’t).3)Get the basics right: the importance of senior level sponsorship and the creation of a competent program team.4)Create a corporate strategy map that articulates the institution’s key strategic objectives and that tells the performance story of the enterprise.5)Devolving the scorecard deep inside the organization: the structural challenges6)Devolving the scorecard deep inside the organization: the cultural challenges7)Aligning budgeting and planning with strategy via the Balanced Scorecard8)How the best use software support tools9)reating an Office of Strategy Management to make strategy management and the Balanced Scorecard core organizational competencies.

Agenda :
 1)Introduction2)The Challenges Facing Financial Services3)The Balanced Scorecard explained4)Case Study: Nordea Bank5)Creating a Strategy Map6)GROUP EXERCISE: CREATING A STRATEGY MAP:7)Designing Key Performance Questions8)GROUP EXERCISE: DESIGNING KEY PERFORMANCE QUESTIONS9)Selecting Key Performance Questions and Indicators10)GROUP EXERCISE: SELECTING KEY PERFORMANCE INDICATORS11)Selecting strategic initiatives12) GROUP EXERCISE SELECTING STRATEGIC INITIAITVES13)Devolving the scorecard* Aligning Budgeting and Planning to Strategy through the Scorecard13)Automation14)Aligning strategy with operations15)Building the Office of Strategy Management16)Conclusion and key learning points

Faculty Profile :

James is a business author, advisor and practitioner specializing in the Balanced Scorecard, Enterprise Performance Management (EPM) and process excellence.James has authored 24 management books and reports, 11 of which focus on the Balanced Scorecard.He has also authored major EPM and finance related research reports for the Hackett Group, USA and white papers for other consulting and advisory firms.James is the Global Best Practices Leader for OTI Indonesia and a Fellow of the Advanced Performance Institute, UK.

Who Should Attend :

Managers in BFSI sector with titles ranging from Chairman to General Manager to Vice President, Strategy and Change Consultants, Strategy Advisories,Managers in KPOs,Academics, HR Executives

For registration and more information on the workshop or to find out about exhibition, sponsoring the workshop, please contact Padmakumar. Bala, at
Ph: +91 9094532918 / +91 44 45018472

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