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OverviewThe KMG ITIL v3 Foundation training introduces the learners to the concepts of IT Services lifecycle management in order to meet business expectations. The course uses engaging case studies to teach the 5 core disciplines of ITIL best practices covering:ï‚· Service Strategyï‚· Service Designï‚· Service Transitionï‚· Service Operationsï‚· Continual Service ImprovementThese 5 core disciplines represent a service lifecycle framework that enhances business alignment while demonstrating business value and ROI and enabling IT to solve specific operational needs.On completing this course, the learner will be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.ObjectiveThe KMG ITIL v3 Foundation training enables the learners to:ï‚· Prepare for and take the ITIL v3 Foundation Certification Examï‚· Identify opportunities to develop IT processes using ITIL v3ï‚· Interact with IT teams using ITIL terminology and conceptsï‚· Explore the components of Service Management processesï‚· Recognize the importance of IT and business integrationï‚· Explain the benefits of Continual Service Improvement to the organizationAudience & PrerequisitesThis course is meant for anyone seeking the ITIL v3 Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
There are no specific prerequisites to this course however, familiarity with IT terminology and IT-related work experience are recommended.ContentsThe KMG ITIL v3 Foundation Course is designed to give the candidate a detailed understanding of the following topics:1. What is Service Management?2. An Introduction to ITIL3. Service Strategy4. Service Design5. Service Transition6. Service Operation7. Continual Service Improvement8. Exam-Taking Tips