ITIL Training and Certification Banglore-16th&17 April 2011

ITIL Training and Certification Banglore-16th&17 April 2011

 

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About The Event

ITIL ® V3 Foundation training covers the key concepts, structure, terminology and processes of ITIL.

The candidates will get awareness about the key elements of the ITIL V3 Service Lifecycle. 

Upon successful completion of the workshop, the participants can expect to gain understanding of the following areas:

Service Management as a practice:

Concept of Good PracticeConcept of a ServiceConcept of Service ManagementFunctions, Roles and ProcessesProcess modelCharacteristics of processes

The Service Lifecycle:

Service Strategy : Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers

Service Design : Guidance to shape the way in which your service strategy will become a reality

Service Transition : Guidance on the implementation of these services. Moving from the previous state to the new state

Service Operation : Guidance on the day to day management and measurement of your servicesContinual

 Service Improvement : Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients

2 Credit points: on clearing the ITIL ® V3 Foundation Exam. Clearing the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL ® qualifications scheme – the ITIL ® V3 Intermediate Level.

For details on the day-wise course content :

Day – 1

Simplilearn ITIL ® Preparation course content is structured as under:

Lesson 1: Introduction

Lesson 2: Evolution of ITIL

Lesson 3: Service Management as a Practice      

  • Concept of Good Practice & ITIL      
  • Concept of a Service      
  • Concept of Service Value      
  • Concept of Service Management      
  • Value Creation through Services      
  • Technologies Private Limited      
  • Functions and Processes      
  • The Process Model & Characteristics      
  • Role Definitions & RACI Model      
  • Service Management Technology & Automation

Lesson 4: The Service Lifecycle      

  • Define & understand the follo      
  • The Service Lifecycle      
  • The ITIL Library      
  • The Role of IT Governance

Lesson 5 : The Lifecycle Phase: Service Strategy      

  • Functions and Processes in Service Strategy      
  • Financial Management      
  • Service Portfolio Management (SPM)      
  • Demand Management

Day – 2

Lesson 6: The Lifecycle Phase: Service Design      

  • Functions and Processes in Service Design    
  • Service Catalogue Management      
  • Service Level Management      
  • Capacity and Availability Managem      
  • IT Service Continuity Management      
  • Information Security Management      
  • Supplier Management

Lesson 7: The Lifecycle Phase: Service Transition      

  • Functions and Processes in Service Transition      
  • Transition Planning and Support      
  • Change Management/li>      
  • Service Asset and Configuration Management      
  • Release and Deployment Management      
  • Service Validation and Testing, Evaluation      
  • Knowledge Management(DIKW cycle)

Lesson 8: The Lifecycle Phase: Service Operation      

  • Functions and Processes in Service Operation      
  • Event and Incident Management      
  • Request Fulfillment      
  • Problem and Access Management      
  • Monitoring and Control      
  • IT Operations      
  • Service Desk      
  • Technology and Architectur
  • Lesson 9: The Lifecycle Phase: Continuous Service Improvement      
  • Functions and Processes in Service Operation. 

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