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Sale Date Ended
Registration Fee is Inclusive of Certification Exam !
This course covers the entire ITIL V3 Foundation curriculum in a comprehensive manner and prepares the participant to take and pass the Foundations of IT Service Management - official ITIL V3 Certification Examination. Outlined below is an overview of the the subjects covered in this training.
Course Outline Course Content
o Service Strategy o Service Management as a Practice
o Service Design o The Service Lifecycle
o Service Transition o Key Principles and models
o Service Operation o Processes, Functions and Roles
o Continual Service Improvement o Technologies and Architecture
This course is an intensive introduction to the ITIL Service Management Framework and offers an excellent preparation for the ITIL V3 foundation Certification exam. The "Foundaions of IT Service Management based on ITIL" a.k.a ITIL Foundations certification exam is included with this training.
The Training program includes supplying the course participants with the following tools and reference documentation.
Classroom Training Online Exam Prep (LMS)
o Course materials o Sample Practice Tests
o Workbook exercises o Summary Notes
o Mock Exam & Discussion o Assessment exam
With over a decade of ITIL related experience in Service/Systems Management our trainer has implemented solutions throughout the Middle East, Europe and Africa including enterprises like Dubai Internet City, British American Tobacco, PepsiCo among others.
o ITIL V3 Certified EXPERT
o Project Management Professional
o PRINCE2 Certified Practitioner
o Lean Six Sigma Black Belt
o IRCA Certified Auditor(ISO9/20K)
Due to limited seats, Registration is based on "First-Come-First-Serve" basis. Registration will be confirmed only after receiving the payment. To find out more about in-house courses, contact our training advisors on 080-64521681.