Sale Date Ended
Assertive Communication workshop:
• Understand the various ways of behaviours, the advantages and disadvantages• To understand the Assertiveness essentials • To improve self-concept to increase assertive behaviour
• To be able to identify right techniques to deal with critical people and situations
• To create an action plan to practice and improve effectiveness at work place.
Introduction
IcebreakerIntroduction Setting Expectations Assertiveness Essentials Behaviours styles
Rights and responsibilities
Setting Boundaries
Contextual considerations
Navigating power relationships
Organizational culture and impact on Communication Improving Personal Power Understanding personal behaviour style
Responding to various behaviours
Understanding internal belief and impact on communication
Handling Conflict
Managing Anger Building Assertiveness • Applying viable techniques
• Voice, tone, body language, positive phrasing, practicing 7 Cs of communication
• Solution oriented communication
• Probing and effective questioning to get into the root cause
• Power of “I” and saying “No” Action Plan Creating a blue print of learning and implementationsScheduling time and assess progressPracticing 4 step process model
Methodology of Training
# Session will be carried out with instructor led PPT
# storytelling,
# Experience sharing,
# case studies
and
# Group activities
