Using Social Media for Debt Collection: Best Practices, Policies and Procedures

Using Social Media for Debt Collection: Best Practices, Policies and Procedures

 

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About The Event

Using Social Media for Debt Collection: Best Practices, Policies and Procedures

This training program will help bring new collectors up to speed quickly on how to use social media effectively and ethically. It will also help collectors understand the risks of using social media in collections and shorten the curve for implementing new policies and procedures.

Why Should You Attend:

This presentation will help business owners use the information available on social media to their advantage to learn more about their customers and improve their collections and recovery of bad debts for their business. This conference is also for debt collectors who are trying to gather information on customers who are avoiding them, and to get their clients’ invoices paid.

Social media is a great, public, free tool for anyone who wants to know anything about anyone who participates. There are many ways to utilize these networks to benefit your business and to help you get paid, all within the boundaries of the law.

How can you get training for your collectors when the laws you must follow are outdated and don’t address new technology? Join the webinar presenter to find out what is changing in order to help email be a more effective collection tool and get answers to what you need in order to effectively use email as part of your collection effort.

Areas Covered in the Webinar:

  • Bring new collectors up to speed quickly on how to use social media effectively and ethically
  • Help collectors understand the risks of using social media in collections
  • Shorten the curve for implementing new policies and procedures as the laws have changed
  • Understand and implement the best business practices for utilizing social media in collections
  • Guide collectors to think their way through new technology questions based on existing state and federal laws
  • Create a workplace culture where collectors apply new information as the laws have changed and are updated

Who Will Benefit:

  • First party collectors
  • Third party collectors
  • Collection attorneys
  • Business owners
  • Credit managers
  • Comptrollers and controllers
  • Accounts receivable clerks

Instructor Profile:

Michelle Dunn is a consultant, self-syndicated columnist and an award winning author of over 14 books, including Getting Paid Using Social Media, the 3rd edition of Starting a Collection Agency, How to Make Money Collecting Money and The Guide to Getting Paid, Weed Out Bad Paying Customers, Collect On Past Due Balances, and Avoid Bad Debt.

Ms. Dunn has worked in the credit and collections industry for over 26 years. She has started and run her own credit and collections association as well as her own debt collection agency.

Topic Background:

Social media has taken over the internet - 95% of people who use the internet also belong to at least one social network, most belong to more than one. Many of those people spend a good amount of time sharing on those social networks. They share photos, relationship information, daily grind information, work and employment information, stories about their pets, kids and families; they share videos, brag about new jobs, pay raises and new cars, boats, vacations and clothes.

 

Contact for Registration:

http://www.complianceonline.com/using-social-media-for-debt-collection-best-practices-policies-and-procedures-webinar-training-704291-prdw?channel=CReferrals