An Overview session on ITIL V3

An Overview session on ITIL V3

 

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About The Event

 

Benefits

  • Gain an insight into the ITIL v3 best practice approach to IT service management
  • Understand the ITIL v3 'Service Lifecycle'
  • Earn 5 Professional Development Units (PDU PMI PMP)
  • Gain an insight into ITIL V3 Foundation Certification Exam. 

Who should attend?

  • IT managers, consultants, managed services suppliers and IT development, support or operations practitioners
  • Anybody who makes technical or managerial decisions that affect IT services
  • Anybody who needs a working knowledge of current ITIL guidelines and industry best practice
  • Anybody who is considering formal ITIL v3 training and certification

Objectives

  • Understand the ITIL v3 best practices
  • Guide participants for ITIL V3 Foundation certification

Course Overview

This training covers the key concepts, structure, terminology and processes of ITIL. The candidates will get awareness about the key elements of the ITIL V3 Service Lifecycle.

Upon successful completion of the workshop, the participants can expect to gain understanding of the following areas:

History of ITIL

Service Management

  • Concept of Good Practice
  • Concept of a Service
  • Concept of Service Management
  • Functions, Roles and Processes
  • Process model
  • Characteristics of processes

The Service Lifecycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Four Units ( ITILFND01 , ITILFND02 , ITILFND03 and ITILFND04 ) from The ITIL Foundation Certificate in IT Service Management SYLLABUS  will be covered

About Facilitators

Group of 3 Professionals will conduct this session. They are ITIL V3 Foundation certified.

About Organizer

The Delhi IT Professonals Meetup group is a not for profit knowledge sharing group. This group facilitates NCR ( Delhi , Gurgaon & NOIDA) IT Professionals to meet face to face and share their learning. Join us to know more about us. 

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