IMAGE MAKERS AND BREAKERS OF LUXURY HOSPITALITY SERVICE

Ms. Parul M Sharma

A Hospitality, Behavioural & Etiquette Coach and Training consultant with more than 24 years of experience in India and overseas. Parul specializes in mentoring teams for customer service and Hospitality image building. She holds a degree in Hotel Management from Huddersfield University U.K. Her education is fortified with diplomas in Hospitality Management from Institute of Hotel Management, run by Taj group of hotels and AHMA (American Hotels & Motels Association).

She has nurtured students and professionals in hotels, schools, corporates, wellness industry and service sectors for process, behavioural, interpersonal, attitudinal and managerial skills development. She has coached, mentored and prepared personnel at all stages from career commencing entry-levels, supervisory, team leaders and heads of departments to assume greater responsibilities with confidence and skill. Parul is adept at conducting industry specific quality & service audits and mystery shopping. She believes, “Finesse is the fragrance you wear on an attire of confidence. Equipped with these, you have won even before you have started.”

There are always 2 sides of a coin- your image is not only what you believe but what it is in the eyes of other people. During your hospitality & dining experience, using the right terminology, appropriate vocabulary can elevate or deflate your image. Come lets share & learn a few of these image makers & breakers.

• How service is matched to the Perceived Image (other side of the coin) by the Hotel/ Restaurant Management
• Value addition to Dining etiquette
• Learn the right vocabulary for building your Client's/ your Image for an elevated dining & hospitality experience
• Add finesse to your interaction in Luxury Hospitality experience
• Know the appropriate terms & terminology for your stay & fine dining