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eXample Consulting Group's "Strategy and Analytics" Public programs benefit professionals who wish to acquire competencies in "Strategic Thinking and Action", create and implement customer and business centric performance measurement and management programs leveraging world class frameworks namely Strategic Management, Net Promoter Score (NPS), Balanced Scorecard (BSC) and Predictive Business and Data Analytic models.
Introduction
> Balanced scorecard concept and origin
> Introduction to performance management and measurement
> Definitions
> BSC – Purpose, Drivers and Differentiators
> Sample BSC performance measures
Balanced Scorecard Design
> Develop Strategic Themes and Strategic Results
> Develop Strategic Objectives and strategic success drivers
> Strategy mapping
> Derive Strategic Performance Measures, Targets, and Thresholds
> Develop Strategic Initiatives
> Define Criteria for Selecting Initiatives
Balanced Scorecard Implementation
> Implementation issues
> Aligning strategy and processes throughout the organization
> Collect, verify and validate performance data
> Software options for managing performance information
> Developing the communication plan
> Cascading the scorecard
> Employee motivation
> Linking strategy to resource decisions
Enterprise Performance Management Integration
> Integration with EMS
> Best practices
> Linking performance to rewards
> Scorecard roll out, training and change management
> Conclusion
Assessment and Feedback
Program Delivery
The program shall be conducted in an immensely practical manner through examples, illustrations, case studies, games, group work, data analysis and Q&A sessions with sharp focus on business results driven competency development. It shall also leverage eXampleCG’s standardized and world class Strategy Management, Scorecards and Analytics templates to impart structured, hand-on, practical and implementation driven competencies to the participants.
For more information, visit http://www.examplecg.com/balanced-scorecard.html
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