Organizational Excellence Through Balance Scorecard

Organizational Excellence Through Balance Scorecard

 

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About The Event

Introduction:                       

The Balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'Balanced' view of organizational performance.  While the phrase balanced scorecard was coined in the early 1990s, the roots of the this type of approach are deep, and include the pioneering work of General Electric on performance measurement reporting in the 1950’s and the work of French process engineers (who created the Tableau de Bord – literally, a "dashboard" of performance measures) in the early part of the 20th century.

The balanced scorecard has evolved from its early use as a simple performance measurement framework to a full strategic planning and management system. The “new” balanced scorecard transforms an organization’s strategic plan from an attractive but passive document into the "marching orders" for the organization on a daily basis. It provides a framework that not only provides performance measurements, but helps planners identify what should be done and measured. It enables executives to truly execute their strategies.

The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action.

"The Balanced Scorecard retains traditional financial measures. But financial measures tell the story of past events, an adequate story for industrial age companies for which investments in long-term capabilities and customer relationships were not critical for success. These financial measures are inadequate, however, for guiding and evaluating the journey that information age companies must make to create future value through investment in customers, suppliers, employees, processes, technology, and innovation."

Objectives

  • To make participants understand basic concepts of the Balance scorecard and how it can be used to improve organizational performance

Course Coverage:                 

  • Overview
    • The Evolution and developments process Balanced Scorecard
    • What is Balance scorecard (& What it is not)
  • The ABC's of Balanced Scorecard
  • Why use a Balance scorecard
  • Cause and Effect :4 Perspectives of a Balance scorecard
    • Learning & Growth Business Process, Customer &  Finance Perspectives)
  • Strategic Themes
    • Translating Strategies in to operational Objectives-Strategic Mapping
    • Setting Measurement and target
    • Aligning support function with  strategy
    • Business unit, Functional Areas, Support facilities and Personal scorecards
  • Implementing Balance Scorecard
    • Managing result with a Balance scorecard
    • Aligning incentive schemes
    • Aligning budget/ resource Planning
  • Balanced Score card and management of Change.
 Methodology       

Methodology of the programme includes class room Sessions with Lecture/discussion with audio visual aid, benched marked video shows, Chalk & Talk sessions, group discussions, case studies, debates, sharing of experiences, etc.  All the sessions will be interactive demanding active participation from all the members.

 Target Participants

The programme will be extremely beneficial to all level executives of public and private sectors organizations, including Defence, both in pursuit to excel in their functional as well as in Human Resources Management and development area.

 Benefit to the participants

 At the end of the programme participants will be enable to understand:-

  • How the balance scorecard applies to various types of Organizations.
  • How to build and implement a Balanced Scorecard
  • How to develop a strategy profiles, strategy mapping and initiatives for improving Organization vision, mission, strategy and process.
  • How to develop more meaningful performance measures
  • The correct sequence of steps that are necessary to build a strategy focused organization.
  • How a Balanced Scorecard system can drive a performance based budgets and employee accountability.

Programme Venue, Dates & Timings

 Engineering Staff College of India  (ESCI) Campus, Old Bombay Road, Gachi Bowli, Hyderabad. 500032. AP, India.

 Dates

16 – 18 February 2011

 Timings

On the first day Registration will commence at 0900 h i.e. 16 Feb 11. On all other days the programme timings will be from 0945-1715 h with breaks in between for tea and lunch.

Course Director

Gp Capt BS Phillora

Sr. Faculty & HoD Management & Technology Division ESCI

Course Coordinator:

P SAI KISHORE, Jr Faculty, ESCI, Mob: 09912523285

Course Fee

`. 10, 500/-(Residential Fee) per participant. Fee includes, course material, course kit, twin-sharing/single AC accommodation as per availability, breakfast, lunch, dinner, tea / coffee and snacks during the actual days of training programme.

Discounts

Non-Residential Fee- 10% discount on course fee is allowed for non-residential participants.

Early bird incentive: 10% discount for nominations received along with participant’s fee at ESCI 15 working days  before the commencement of the programme

Group Incentive:  Additional 10% discount for three or more participants if sponsored by the same organisation along with course fee received at ESCI before 15 working days.

Programme fee is to be paid in favour of “The Institution of Engineers (India) – Engineering Staff College of India” in the form of demand draft payable at Hyderabad.

Alternatively the payment may be made by Electronic Fund Transfer (EFT) to ESCI - SB A/c No. 10007111201 with The SBI, PBB, Rajbhavan Road Branch, Khairatabad, Hyderabad-500004 by RTG’s/ NIFT/IFSC/ Code No. SBIN 0004159 – MICR No.500002075.

Service Tax @ 10.3% is to be paid extra over and above the training fee as training is also brought under the purview of Service Tax in Finance Bill 2010. PAN Card No AAATT3439Q; Service Tax registration No AAATT3439QST008.

 Registration: register, please send your nominations giving details of name, designation, contact address, email address, mobiles no, telephone and fax number of the participant along with the details of mode of payment of fee, addressed to:

Head, Management & Technology Division

Engineering Staff College of India

Old Bombay Road, Gachi Bowli, Hyderabad 500 032

Phone:  Direct 040 6630 4111,  040-23000465 / 23000466, Extn. 4111, 4112 & 4113

Fax      : 040-23000336

Email : mt_esci@rediffmail.com 

A certificate of participation will be awarded to each participant on conclusion of the programme.

  • ESCI encourages participants to present case studies from their respective organizations.
  • For the convenience of the outstation participants ESCI will facilitate pickup and drop from Airport / Railway Station/ Bus stations, if travel plans are received at least 3 days in advance along with mobile number by fax or email. The charges shall be paid by the participants directly to the cab.
  • ESCI provides complimentary accommodation 24 hrs before the commencement and after the conclusion of the programme.  Overstay charges of @ `. 750/- per day, per head will be charged.
  • ESCI provides accommodation for spouse/children on prior intimation and subject to availability @ `. 250/- per day, per head during the programme days. Charges (for accompanying person) for food/ refreshments to be paid extra as per caterer’s rates.
  • Family accommodation charges are to be sent along with the registration fee.
  • Well developed Information Centre and internet facilities are available to the participants free of cost.

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