Training Program on Communication Skills (PCS)

Training Program on Communication Skills (PCS)

 

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    Training Program on Communication Skills

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    INR 3000
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About The Event

 

WHO SHOULD ATTEND:

All levels of Executives, Officers and Managers from different functions who have interest in improving their communication skills for enhancing personal effectiveness in inter-personal interactions.

TOPICS COVERED

Building a Foundation

  • Identifying basic communication principles
  • Applying a communication process model
  • Recognizing perceptual filters that hinder communication

Identifying the types of Communication

  • Recognizing the role of non verbal communication/ body language
  • Applying the principles of verbal communication
  • Applying the principles of written communication

Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Win- win Communication Styles

Identifying the four communication styles

  • Recognizing your style and the style of others
  • Strengths and blind spots of each style
  • Communicating assertively in difficult situation

* The session plan is indicative and the sequence mentioned may not necessarily be followed.

 

 

TRAINER PROFILE:

 
 

Vinifer Mohta is truly devoted to the field of Learning & development, eight years of experience has been with ICICI Prudential and the rest as an independent trainer. Her last assignment with ICICI Prudential with them was as Senior Manager – Learning & Development where she was responsible for training content & delivery for the organisation middle management. Prior to this, she has also worked in the Sales training team in the field of content as well as the Training manager heading the Sales Training operations for Maharashtra. As an independent trainer she has conducted workshops for various organisations & educational institutions in the field of Managerial effectiveness, Self development initiatives & Communication skills.

 
 

 

 

INVESTMENTS:

Rs. 3000 + 12.36% service tax per participant. Special Fee for Management Students / Faculty. This will cover course material, stationery, lunch and refreshments.

 

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