ITIL V3 Training - Earn 16 PDUs

ITIL V3 Training - Earn 16 PDUs

 

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About The Event

 

Infocareer prides itself as one of the leaders in Project Management Training, Finishing School, Quality Management Training, Executive MBA (ICBMS), IT Training and Consulting, and Human Capital Outsourcing.


Benefits of ITIL V3 Foundation Course

ITIL is recognized as the de facto standard for IT Service Management: Formally adopted by U.K., E.U. and Canada Government as well as private enterprises.

Increased user and customer satisfaction with IT services.

Improved service availability, directly leading to increased business profits and revenue.

Financial savings from reduced rework, lost time, improved resource management and usage.

Improved time to market for new products and services.

Improved decision making and optimized risk.

 

Herewith we are furnishing our schedule for December 2011:

Weekend Batch : 17 & 18 December 2011

Investment : Rs. 7500/-  + Tax

Venue : Infocareer Pvt Ltd.
SRIRAM NIVAS, Mezzanine Floor,

# 38, Venkatakrishna Road, Mandaveli,
Chennai – 600028.


Who should attend?

Team Leaders, Project Leaders, Project Coordinators, Project Managers, Operations Managers, Production Managers, Planning Managers, Consultants.

Individuals from Information Technology, BPO, KPO, Telecom, FMCG, Manufacturing, Constructions, Oil & Gas etc.

All IT professionals working on any aspect of projects / operations.

Aspirants of ITIL certification.

 

Why Infocareer Private Limited?

1. Faculty Members are 20 plus years of experience.

2. Proven Study Process to clear ITIL Certification in first attempt.

3. Continuous support till participants clears the certification via, Personal/Telephone/E-mail.

 

Course Content

Day 1:

Service Strategy

  • Deep understanding of customer
  • Competition and Market place
  • Service Value
  • Service Portfolio Management

Service Design

  • Innovative IT services
  • 5 individual aspects of Service Design

Day 2:

  • Service Transition
  • Configuration Management
  • Change Management
  • Release and Deployment Management
  • V Shape model

Service Operation

  • Potential business value and who it is delivered to/
  • Incident Management
  • Service Desk
  • Application management function

Continual Service Improvement

  • Implement corrective action
  • Service measurement
  • Service reporting

Mock exams

 

Contact:

Infocareer India Pvt. Ltd.

38, Venkatakrishna Road, Mandaveli,
Chennai - 600028. Near Mandaveli Bus Depot.

044 64555352 / 044 64561152 / 72990 56710 / 96001 76111

info@infocareerindia.com / www.infocareerindia.com

Venue Map