ITIL Foundation Training Noida

ITIL Foundation Training Noida

 

About The Event

EXIN and PeopleCert Accredited ITIL Foundation Examination Certification Training 2-day full-time workshop in Noida, India on Oct 11-12, 2014. Expert trainer, EXIN and PeopleCert Accredited Training Organization (ATO), EXIN Approved Examination Organization, practice tests, real-life ITIL exam prep questions, interactive and engaging sessions, Exam on the 2nd day of the workshop. Get ITIL Certified in Noida. Join Now!

 

Your Advantages of attending this ITIL Foundation Training in Noida:

  • EXIN accredited training provider for ITIL Foundation to ITIL Expert training courses
  • Trained and certified more than 10,000+ professionals worldwide in ITIL, ITSM, and IT Governance
  • Our consultants are expert trainers, which makes learning interactive with practical application of concepts
  • Enroll for ITIL Foundation Certification training workshop with 3 practice tests
  • Attempt ITIL Foundation Exam questions before you take the actual ITIL Foundation certification exam
  • Course material developed in-house by ITIL subject matter experts
  • 2-day ITIL Foundation Certification Training with exam on the 2-day of Training
  • ITIL Foundation  Exam fees included
  • Get ITIL Foundation Certified in Bangalore

ITIL Foundation Certification Training Course Content:

1. Service Management as a Practice:

  • Concept of best practices in the public domain
  • Why ITIL® is successful?
  • Concept of a service
  • Concept of internal and external customers
  • Concept of internal and external services
  • Concept of service management
  • Concept of IT service management
  • Concept of stakeholders in service management
  • What are processes and functions?
  • The process model and characteristics of processes

2. The Information Technology Infrastructure Library ITIL® Service Lifecycle:

  • The structure of the ITIL® service lifecycle
  • The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
  • Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)

3. Generic Concepts and Definitions:

  • Defining and explain following key concepts
  • Utility and Warranty
  • Assets, resources and capabilities
  • Service portfolio
  • Service catalogue and Different view of Service Catalogue
  • Governance
  • Business case
  • Risk management
  • Service provider
  • Supplier
  • Service level agreement
  • Operational level agreement
  • Underpinning contract
  • Service design package
  • Availability
  • Service knowledge management system
  • Configuration item
  • Configuration management system
  • Definitive media library (DML)
  • Change and its types
  • Event

 

4. Key Principles and Models:

  • Service strategy: Value creation through service.
  • Service design: Understand the importance of four P’s for service management, Understand the five major aspects of service design
  • Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSFs and KPIs, Baselines, Type of Metrics)

5. Processes:

The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts

 

  • Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
  • Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
  • Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
  • Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
  • Continual Service Improvement (The seven-step improvement process)

 

6. Functions:

  •  Role, objectives and organizational structures
  • The technical management function, application management function, IT operations management function, service desk function

 

7. Roles:

  •  RACI Model
  • Process Owner
  • Process Manager
  • Process Practitioner
  • Service Owner

 

8. Technology and Architecture:

  •  How service automation assists with expediting service management processes

9. Competence and training

  • Competence and skills for service management
  • Competence and skills framework
  •  Training

 

E-mail enquiry {at} vinsys {dot} in for more information on ITIL Foundation Certification Training in Noida.

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