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With the constantly changing requirements of IT companies today, firms across the world acknowledge the growing need to manage their processes in a better way, bringing best practice guides to the forefront. The Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management which serve to align IT services with business needs. ITIL® is used by organizations worldwide to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement. Today, it is among the most widely accepted approaches to best practice service management in the world and helps companies to benefit from advancements in global best practice.
The ITIL® Foundation certification is the basic level qualification, and is followed by the Intermediate and Expert levels. Our Foundation course introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. The course material explains the various Lifecycle stages with the processes used, and teaches how they contribute to Service Management practices. Key concepts of technology and architecture are touched upon, and candidates are made aware of practices to follow for continual service management.
Individuals who have completed this 2 day course will be able to successfully pass the Foundation level exam, and can then apply these principles to enhance the quality of IT service management in their organization.
This course covers the following topics :
Candidates who have undergone this training will be able to :
There are no prerequisites for taking the course.
The ITIL® Foundation examination will be held on the second day of the training. This is a one hour online examination comprising of 40 questions out of which the participant has to score 26 (65%)to attain the certification. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed.
To attain the highest level of ITIL® which is the ITIL® Expert certification, a candidate should have 22 credits.
The following are the various levels of Certifications available :
1. ITIL® Foundation – 2 credits
2. ITIL® Intermediate
3. ITIL® Expert – 5 credits
Managing Across Lifecycle (MALC)
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