Effective Communication Skills

There are few businesses in the world that do not suffer from some form of communication problem. Yet effective and efficient communication is universally regarded as a key ingredient in success. During this workshop we look at different levels of communication, discuss the basic skills of effective communication, and demonstrate the basic skills including the essential need for good listening.

For leadership skills, team management, excellent customer service effective communication skills is a must. So how do we improve, develop and enhance it? This workshop will address that

question by providing innovative communication strategies that will give us the edge in both face-to-face and over-the-phone encounters.

This communication skills workshop provides an opportunity for participants to look at and get feedback on their own communication style – to highlight the resources, strengths and talents they already have.

It is a practical workshop on listening and responding skills, an introduction to interpersonal skills, the opportunity to practice core communication skills and techniques for working more effectively on a day-to-day basis. Particular stress has been put in the design to enable participants to enhance their presentation skills.

Pay Offs: Effective Communication skills workshop

Upon completion of this program participants will be able to:

• Understand clearly the importance of good communication
• Be able to communicate more effectively with team members;
• Read and send non-verbal signals as intended
• Communicate differently with different levels of people
• Skills for communicating over the phone
• Develop Assertiveness skills
• Strategy & Action plan

Communication dynamics – how it works

This is an introduction to the dynamics of face-to-face communication – looking at what affects the participants and how they might take more charge of situations. It gives an overview of how communication works at its best and identifying where it can go wrong.

Communications and Interpersonal Relationship

Ability to relate to people leading to inter personal connection and ability to sort out conflicts are basic needs of a good Communicator. An understanding of individual Interpersonal Relationship Orientation would be brought out. Through interpretation of the individual scores the basic understanding of how an individual handles his/ her interactions.

Impact of Non-verbal communications

Communications can also be non-verbal. This part deals with forms of non-verbal communications and elements thereof. The language of silence and that of body movements will also be dealt with.

Assumptions and Openness

An exercise to demonstrate how every one of us makes assumptions, often without realizing it. The issue is not that assumptions are made, but that we act on those assumptions without finding out how accurate they are (making it up and then acting as though what we made up was true). There are also times when it’s good to let other people indicate the assumptions they have about you. This feedback helps in deciding if we carry enough transparency for easy flow of communications to happen.

Personal Style

Each person gives a summary of their personal communication style, in terms of what they know is working for them. Then they then receive feedback from their colleagues on what else they see working and what seems to comprise their uniqueness.

Listening Skills

Communications is not just about talking; it’s about listening as well. We must listen otherwise the process gets short-circuited. This session will deal with listening as a process and identify types of listeners. It will also deal with roadblocks to active listening and how it can be overcome. In discussion with others, we often get so focused on what we are trying to get across (as well as hoping to persuade the other person about our point of view), that we miss opportunities to use empathy, understanding and find common ground.

Presentation Skills

Good presentation skills are within everyone’s reach. For many people, if not most, presenting can be a daunting and unpleasant experience. It needn’t be so, and here some simple tips to help hone more effective presentation skills development will be presented.

The use of the Individual’s best skills to convey a clear Message, well Prepared, with good Audience interaction, presented with Conviction and supported by the right Technical backup

Getting to the nuts and bolts

This is that part of the program that deals with the participants learn how best and what to work on around the actual delivery processes as developing presentation styles; dealing with nerves and the audience; structuring effective presentations and thereby developing as a good presenter.