Best training and certification for Professional Cloud Service Manager

OVERVIEW 

• In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change.
• Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer reliable, flexible and scalable services.
• Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.
• The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services.
• The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services.
• The PCSM takes these factors and ITIL® best practices into account to bridge service management gaps in cloud adoption

COURSE OUTLINE

Module 1. Cloud Service Management Fundamentals

Module 2. Cloud Service Management Roles

Module 3. Cloud Service Strategy

Module 4. Cloud Service Design, Deployment and Migration

Module 5. Cloud Service Management

Module 6. Cloud Service Economics

Module 7. Cloud Service Governance

Module 8. Showing the Value of Cloud Services to the Business

BENEFITS

• CCC’s PCSM designation is a globally recognized certification for Service Management professionals.
• Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable to manage the various stakeholders within the enterprise

WHO SHOULD ATTEND

• IT Managers and CIOs
• Service Managers (with or without an ITIL background)
• Service Management Professionals
• Cloud Strategy and Management Consultants

EXAM INFORMATION

• There are no prerequisites.
• It is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) and that participants are conversant in cloud concepts and vocabulary.
• Participants further benefit from a strong background in IT service management, who have completed one or more ITIL certifications or who have practical experience in IT service management best-practices.

Exam Details:

• Exam Type: Scenario Based, Complex Multiple Choice
• No. of Questions: 25
• Duration 75 minutes
• Additional Time Provisions: 15 minutes additional time for candidates who speak English as a second language.
• Open Book: No
• Pass Score: 65%
• Exam Mode: Online 

DELIVERABLES

• 3 days class room training
• Hard and soft copy of the material
• 32 Hours PDUs certificate 

ABOUT TRAINER

Trainer has 23+ years’ work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate

• Project Management Professional (PMP)

• Prince2 Foundation & Practitioner

• Prince2 Agile Practitioner

• ISO 21500 Lead Project Manager

• COBIT 5 Foundation Certification

• Proferrional Cloud Associate, Developer, Administrator & Service Manager

• ISO 27001 ISMS Lead Auditor & Implementer

• ISO 20000 ITSM Lead Auditor & Implementer

• ISO 22301 Business Continuity Manager

• ISO 24762 Disaster Recovery Implementer

• ISO 9001 Lead Auditor & Implementer

• TOGAF 9.1 Combined Certified

• ISO 31000 Certified Risk Manager

• ISO 27005 Certified Risk Manager 

• Certified Scrum Master & Product Owner

• Cisco Certified Network Professional (CCNP)

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified System Engineer (MCSE+I)

• DevOps Master