Best ITIL Intermediate SS Training and Certification in Hyderabad

 OVERVIEW

The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents.

The Service Strategy phase of the service lifecycle provides guidance on how to design, develop, and implement IT Service Management.

The organization’s management team will understand the costs and risks associated with their service portfolios and can efficiently use this information in their operational decision-making.

Having the proper strategies in place can give the company a proactive and productive approach to their business operations. 

COURSE OUTLINE

ITIL Intermediate SS- Course objective

• Introduction to service strategy
• Service strategy principles
• Service strategy processes
• Governance
• Organizing for service strategy
• Technology considerations
• Implementing service strategy
• Challenges, critical success factors and risks

BENEFITS

• Improved understanding of customers and market spaces
• Ability to identify and analyze demand patterns and use of services
• Superior capabilities for managing overall services portfolio
• Ability to optimize IT investments
• Improves job performance and opens up better career avenues

WHO SHOULD ATTEND

• An IT professional working in roles associated with strategic planning, execution and control within a service-based business model.
• IT operations, technical, IT management personnel requiring more information about ITIL best practices or anyone responsible for managing implementing, or consulting on ITIL processes within IT or in conjunction with IT.

EXAM INFORMATION

At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

• Exam Duration: 90 Minutes
• Exam Format: Multiple Choice, scenario based gradient scored question
• Exam Pass Mark: 70%
• Level of Qualification: Intermediate
• Electronic Devices Permitted: No
• Open Book: No
• No. of questions: 8

DELIVERABLES

• 16 hours of instructor led classroom training
• ITIL Intermediate exam
• 100% Pass Guarantee
• Hard copy of the material
• Softcopy of SS material
• E- Certificate
• Highly competent and ITIL Expert certified trainers
• Free refreshment classes within 6 months

ABOUT TRAINER

Trainer has 23+ years’ work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate

• Project Management Professional (PMP)

• Prince2 Foundation & Practitioner

• Prince2 Agile Practitioner

• ISO 21500 Lead Project Manager

• COBIT 5 Foundation Certification

• Proferrional Cloud Associate, Developer, Administrator & Service Manager

• ISO 27001 ISMS Lead Auditor & Implementer

• ISO 20000 ITSM Lead Auditor & Implementer

• ISO 22301 Business Continuity Manager

• ISO 24762 Disaster Recovery Implementer

• ISO 9001 Lead Auditor & Implementer

• TOGAF 9.1 Combined Certified

• ISO 31000 Certified Risk Manager

• ISO 27005 Certified Risk Manager

• Certified Scrum Master & Product Owner

• Cisco Certified Network Professional (CCNP)

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified System Engineer (MCSE+I)

• DevOps Master