ITIL Foundation Workshop @ Delhi

Course Overview

With the constantly changing requirements of IT companies today, firms across the world acknowledge the growing need to manage their processes in a better way, bringing best practice guides to the forefront. The Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management which serve to align IT services with business needs. ITIL® is used by organizations worldwide to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement. Today, it is among the most widely accepted approaches to best practice service management in the world and helps companies to benefit from advancements in global best practice

Course Structure:

This course covers the following topics:

• Service Management as a Practice
• Service Lifecycle
• Key Principles and Models
• Generic Concepts, Processes, Functions & Roles
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Management
• Technology and Architecture
• Qualification Scheme

Benefits of the Program:

• Get an introduction to ITIL® terminologies, definitions, structures and concepts.
• Learn the basics of the ITIL® Service lifecycle, and the principles involved.
• Understand the associated technology and architecture
• Understand the fundamentals of Service Management and Service Lifecycle
• Learn about selected processes, roles and functions
• Gain awareness of the ITIL® Qualification scheme

Duration:

2 Days

Format:

Classroom Training

Who Can Attend:

IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course. The ITIL® Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.

Certification Process :

The ITIL® Foundation examination will be held on the second day of the training. This is a one hour online examination comprising of 40 questions out of which the participant has to score 26 (65%)to attain the certification. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed.

Please write to us at mudit.malhotra@teamleaseuniversity.ac.in or call us at 9899644807