Overview:

Indian companies have gone global, and CEOs and other senior executives constantly interact with foreign counterparts both for business and social purposes. It is important for them to be fully aware of and expert in the global practices of business etiquette and social graces. This program sharpens and adds to their international persona.

Take Aways:

By the end of the program, participants will be able to:

a)    See how to project an international image, while still retaining their Indian identity;

b)    Identify the rules of international behaviour in meetings and other business situations.

c)     Use the norms of global behaviour in social get-togethers.

d)    Communicate clearly and effectively with foreigners even while retaining their original accent and speaking style. 

e)    Demonstrate expertise in the norms of Western dining. and

f)     Receive an over-view of cross-cultural understanding.  

 PROGRAMME:

Meet and Greet: 09:00 hrs - 09:30 hrs 

Session 1:
Projecting A Global Business Image:

This is a program tuned to show the importance of acting in accordance with international business, local customers and social expectations.

Session 2:
Business Etiquette:

Essential skills for art of networking in official, social and semi social situations for business.

Session 3:
Dining Etiquette:

Cross cultural understanding of various dining etiquette.

Networking Lunch: 13:00 hrs – 13:30 hrs

Session 4:
Business Communication:

Ensuring global level clarity, correctness and courtesies in verbal and non-verbal skills.

Session 5:
Cross-cultural Understanding:

The global rules of social behaviour.

18:00 Onwards: Networking Tea/Coffee

Biography of Ms. Renu Mattoo:

Renu is an English (Hons.) from Delhi University, and a Post Graduate from XLRI, Jamshedpur, where her special interest lay in Organisation Behaviour. She was awarded the Hindustan Lever Scholarship for both years, and also two gold medals – The Abdul Bari and The Kumarappa – for academic excellence. She taught post-graduate management students at XLRI for nearly 16 years. In addition to her teaching responsibilities, Renu was also faculty head for placement from 1980 to 1992.

Executives from over 600 companies in India and abroad have attended Renu’s training programmes. Her niche areas include Global Business Etiquette, and Presentation and Communication Skills. Renu Mattoo has written over 350 articles, and been published abroad and in India. She is a regular column contributor on `Business Etiquette’ to India’s premier HR journal, 'Human Capital'.